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Frequently Asked Questions
Please check our FAQs
Ordering your FitFodder is easy! You can order online via our easy to use website.
You can also call our dedicated customer order line on +44 (0) 333 577 7933 where Our Team can take your order over the phone. The cost of dialling this number is included free in most UK mobile and landline packages.If you have any questions please also drop us a line on Live Chat - we're here to help!
Yes! We have spent lot of time testing our packaging with the manufacturers of our packaging to ensure it works.
Our specially designed boxes, insulating bags and frozen gel ice packs are all manufactured and tested rigorously for their insulating capabilities.
We have shipped thousands of quality products to customers all over the UK and Ireland. You can read their review on the independent review site Truspilot.com by clicking here.
All of our fresh meat & poultry products are prepared fresh by our butchers for you in house on the day of dispatch.
Our seafood is sourced fresh from the market on the day of dispatch.
Unlike other online meat suppliers our products are not ordered in advance or shipped around before they are sent to you. They are prepared and delivered fresh to you within 24 hours of preparation and/or manufacture in our factory.
We control the manufacturing process from end to end to giving you peace of mind that you are getting the freshest, leanest, most premium fitness food there is available on the market!
All of our produce is sourced from the highest quality suppliers. This means that meticulous quality checks take place at the farms, during transport and right through to processing and packaging.
We always ensure our fresh products are of the highest possible standard - under the areas of food safety, animal welfare and care for the environment.
We are so confident in the quality of our products that we offer a 100% no quibble money back guarantee on all of our fresh products.
We ask every single customer to give us feedback on what we do, as what you think of our products matters to us!
At FitFodder.com we believe in quality. Where possible, all of our products are sourced from the UK & Ireland. We source from further afield ONLY when products are not available locally or if those products deliver better quality for our customers.
All of our products are responsibly sourced with the highest consideration given to animal welfare. We never add water, salt or any other additives to any of our products guaranteeing you the highest quality products to help you reach your fitness goals.
Our suppliers have been involved in food production in for generations. They are BRC AA rated, EC certified and supply some of leading restaurant chains and food retailers.
We deal on a daily basis with local farmers many of whom we know personally who supply us with quality local produce.
Yes! Everything is prepared FRESH for you on the day of dispatch - it will arrive ice packed and can be used from the fridge or frozen for future use.
GUARANTEED delivery to addresses in the UK and Republic of Ireland on your chosen delivery date costs just £4.99 per order but is FREE on all orders over £75!
FitFodder.com does NOT store your payment information. We use PayPal and Stripe to collect payment.
Both Stripe and PayPal are leading payment platforms who are at the cutting edge of online payment security. Your eligible purchases are protected if there is a problem and you can speed through checkout in a few clicks.
You will receive an order confirmation from us to tell you that your order has been received at FitFodder.com HQ. You'll also receive a receipt for payment via Paypal or Stripe showing that payment has been made to FitFodder Limited.
All major debit and credit cards are accepted.
You can choose your delivery date when ordering. We currently deliver across the UK & Ireland Tuesday to Friday.
Orders received after 12 noon on Thursday are dispatched for next day delivery the following Monday. Please contact us if there are any problems with your order.
We deliver to mainland UK, Northern Ireland & the Republic of Ireland. We do not deliver to Uzbekistan or the Moon (yet).
We cannot guarantee next day delivery to some addresses in the Highlands and Islands - please contact us if you are unsure about your address.
Due to the cost of our hi-tech chilled packaging (which allows us to deliver your products with maximum freshness and awesomeness), there is a minimum order value in place of £25 for chilled products. We also have a £10 minimum order for ambient items.
Send us an email
We want to hear from you! Problem with your order? Please get in touch and we’ll get it fixed ASAP!
Got an idea for a new FitFodder product? Let us know!
Want to share a success story with us – we’d love to hear it!
Please look at our FAQs before sending us an email via the form below – we’ve answered most common queries in this section.
If you can’t find an answer to your question, please fill out the form below and one of the FitFodder Team will be in touch with you as soon as possible.
Please note: average response times are 24 hours from the receipt of your query during office hours. Office hours are 9am to 5pm Monday to Friday.